How Undercover Filming Exposed a £28m Timeshare Fraud

Authorities have called it as a major deceptions of its nature in the United Kingdom.

Altogether 14 individuals have been convicted for their role in a multi-million pound plot to swindle more than 3,500 vacation property investors.

The targets were keen to get out of long-standing vacation property deals and went looking for support.

The majority were aged between 60 and 80. In excess of 500 of them parted with over £10,000, and a single victim transferred over £80,000.

Those targeted were faced high-pressure presentations extending for six hours. They were out of money, holding worthless fake "points" and remained bound by expensive timeshare contracts they frequently were unable to use.

The Business Behind the Fraud

The business at the heart of the scheme was the timeshare resale company. They took clients' cash to fund the directors' lavish way of life of prestigious schooling, millionaire mansions and personal aircraft.

The man at the helm of the firm, the company director, was given a seven-and-half year jail time in January for conspiracy to defraud.

In the latest development, his partner another individual was one of the final three to hear their sentences.

She was given a two-year long suspended jail sentence at the London court after admitting financial crime.

This has been a extended wait and marks a significant success for the individuals who testified, the law enforcement and the Crown.

How the Investigation Started

I first heard about the company came in the mid-2016. The role involved in the reporting team of a media outlet, creating documentary programmes.

A colleague pointed out that his parent had taken over the ownership of a vacation unit in a European resort and, after years of holidays, had started seeking to get out of the agreement.

It's worth mentioning how common vacation properties had grown with English tourists in the 1980s and 1990s.

Vacation properties permitted families to occupy the same accommodation annually, or exchange their weeks with other owners who had apartments in other resorts. About 600,000 vacation seekers took up that option.

The initial boom was accompanied by a numerous stories about dishonest operators mis-selling units. They became a staple on public interest broadcasts.

The typical timeshare contract bound owners for many years.

By 2016, those owners who had experienced their regular accommodation in the resort for 20 or 30 years were advancing in years, and a large proportion were looking to wave goodbye to their timeshares.

Some had declining mobility and were unable to visit their properties. Others just felt they'd enjoyed sufficient use from them. And some had deceased, in numerous instances leaving their loved ones to take over the contracts - plus their regular contributions and maintenance fees.

The Covert Probe Develops

And that's where the relative had ended up. She browsed the internet for solutions and came across the organization, a firm whose online presence claimed to get her out of her agreement.

Yet, having submitted funds and arranged an appointment with them, her loved ones had doubts.

Subsequent checking revealed many victims saying they had paid money and achieved no result from the service. In fact, they had been left out of pocket. Significant sums.

The investigative unit started looking into what was going on. It soon emerged that there were dubious individuals active in the timeshare resale sector.

A legal professional had numerous client reports preparing to take action against the company.

The team interviewed people who had engaged the company and they collectively described identical situations. They believed the business would acquire their investment from them but when they went to a consultation (for which they made an advance payment) they were advised there was no re-sale value.

Rather, they were persuaded - indeed compelled - to invest additional funds acquiring "Monster Rewards", named after the outfit's parent company, the parent organization.

The nature of these rewards was rather ambiguous. They seemed similar to a type of exchange medium, giving access to cheaper vacations and services and retail offers.

And they were seemingly "transferable with fellow investors, at a future date.

Investing money up front now would result in an long-term benefit that would cover the firm's costs and result in the investor in profit, freed at last from their burdensome agreement.

Too good to be true? Indeed, it was.

A 'Deceptive Tactic'

Based on these descriptions were true, this was a major deception.

It's what is called a "misleading sales."

A business - specifically the organization - "attracts the consumer by advertising a particular product only to then state it cannot be provided, directing the client towards a different, lower-quality product or service.

Such practices are unlawful. Armed with all the testimony we had collected, we made the case to covertly record one of the firm's consultations.

The process requires time, effort, and compelling reasons for why this is the only way to obtain the data needed to demonstrate illegal activity.

Armed with that permission, our limited crew organized a consultation with one of the firm's agents in the English town.

Acting as a potential client aiming to assist his parent released from her timeshare contract|holiday ownership agreement

Matthew Coleman
Matthew Coleman

A seasoned gaming strategist and community leader, Elara shares her expertise on competitive play and game mechanics.